Travel Raintree Re-opening, Health, and Safety Updates – Updated July 24, 2020
The safety of our guests and staff is always our top priority. As the situation around the coronavirus disease (COVID-19) continues to develop, we want to assure you that we are taking the necessary measures to ensure you are as safe as possible. On this page we will keep you informed on the status of each resort as we receive them, the safety measures we’re taking, and any policy updates.
Resort Re-Opening Updates
Our resorts are beginning to re-open with new health and safety standards in place. All public and back of house areas are being disinfected regularly, personal protective and social distancing measures are in place, and sanitation stations are available for all guests. We advise referring to local authorities regarding the re-opening of dine-in restaurants and other local amenities.
Enhanced Cancellation Policy
For existing reservations with check-in dates on or after the date each property re-opens, non-refundable rates will remain non-refundable. For existing reservations with check-in dates on or after the date in which a resort property re-opens, Travel Raintree will gladly adjust dates of travel upon request with no penalty, regardless of the applicable cancellation policy.
For all new reservations, 24-hour cancellation policies are currently available at no additional charge.
Please contact us at firstname.lastname@example.org if you have any further questions or concerns.